Delivery Information

Free delivery over £500**

If you are purchasing multiple items, to find the cost of delivery please see your basket at checkout.

**In the event of us offering Free Delivery, this applies to UK Mainland only.

The most vital and important part of what we do at The Footstool Workshop is getting your order to you in tip top condition, our aim is to get your order to you safely and conveniently without any unnecessary, potentially risky delays, including avoiding storage of precious items and expensive fabrics.

Our tried and tested method of delivery avoids any potential damage, frustration or uncertainty with the delivery process and after many years of experience, we have put together this helpful guide to explain how our deliveries work best and introduce the wonderful people we trust to look after your order once it has left our workshop.

Your understanding of this process and the people involved is greatly appreciated and we all thank you in advance for your co-operation and flexibility. Your involvement in the delivery process is minimal but extremely important to its success.

Missed/cancelled/failed deliveries 

Once the delivery date and time is agreed with Dorota please ensure that you or someone in your household is there to accept the delivery. The crew will not be able to wait if no one is present at the agreed time as there will be other customers in the delivery chain who will all have been given time slots.  Your order will be re-scheduled for a re-delivery and this will be charged at £50.  Deliveries that are re-arranged will have to take place the next time we are in your area, especially in areas that we do not travel to frequently.

Access issues on delivery 

It is your responsibility to ensure the goods will fit into your room of choice. In the event that your item cannot be delivered because the access does not allow for it you have two options:

1.       You contact a local specialist delivery company and make your own arrangements for them to take the item to your room of choice, in which case we will leave the goods in a place approved by you ready for the specialists.
2.       Arrange with us that the footstool is taken back with our delivery team for us to modify and re deliver it. The charge for this will be £100.00 for collection and re delivery and a minimum fee of £460.00 for modification work.  No modification work will be undertaken until fully paid.

Storage facilities

Please note that we have no storage facilities – your order is expensive and precious and we don’t like things to remain static in the workshop as this is an uninvited opportunity for damage to occur.  The best and safest time to receive your footstool is as soon as it has completed production and been handed to DW Services by working with Dorota and accepting their proposed delivery date.

 If you foresee an unavoidable delay in being able to accept delivery relative to our current published lead time when your order was placed, please tell us at your earliest opportunity.  Once your order is in production, there is minimal margin to be able to hold the order back from dispatch and delivery.

For example, if when you place your order, we are indicating a 5 to 7 week lead time and you know you will be unable to take your delivery until week 9, please tell us and we will delay production of your order to work with you to provide the best service possible.

Overseas Delivery

All times and prices shown are for delivery to the UK mainland to one address.

If you would like to deliver your goods outside of the UK, there are a couple of options available.

1. We are able to request an overseas delivery quote from our freight forwarders. However, by the time they have added their administrative costs it can be prohibitively expensive. If you would like us to request a price, please email us with your full address and the items you would like to have shipped.
2. Alternatively, we are happy to supply the goods ex VAT and deliver them free of charge to any UK mainland freight handler for you to organise the onward shipping. This is commonly the most cost effective option, and the route chosen by the majority of our customers

EXPORTING ORDERS FROM THE UK

Due to the changes that came into effect on 01 Jan 2021, all goods exported from the UK to anywhere in the world are now sold and shipped excluding VAT. The customer will then pay the appropriate level of VAT (in the destination country) as and when the goods are imported.

For export only, please note;

1. The prices for our items will be exclusive of VAT; the invoice we supply to you will have no VAT on it.
2. There will be no VAT charged on the shipping if we arrange this for you.
3. You (or your client if working on their behalf) are responsible to pay local VAT when the goods cross the border into the destination country.

Delays & Damages

Sometimes (not very often) our fabric suppliers run out of stock, and if this happens we will tell you straight away and arrange a new delivery date. 

In the event of The Footstool Workshop goods being damaged in transit, or failing to match the items ordered by you, then The Footstool Workshop must be notified within 7 working days of receipt. If we receive no such notification you will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier.

All goods are subject to availability.

Returns & Exchanges

In the event of you having to return your goods, either because of a manufacturing fault or due to transit damage, then please inform us that there is a problem as soon as you have unpacked the items.

This can be done by email, simply quoting your order number and explaining the problem. Alternatively you can call us on 01291 629764 and we will aim to resolve the issue over the phone, either by instructing one of our approved repairers to visit and rectify any fault or to arrange the collection and return of your goods to our workshop so we can undertake any repair work prior to re-despatching the goods to you.

We are proud of the quality, range and advice that we offer at The Footstool Workshop, and therefore we want you to be entirely satisfied with your purchase. All our goods are made to order, so if you do wish to return your item(s) due to either a manufacturing fault or transit damage, please ensure the following:

• You contact us within 7 working days from receipt of your goods.
• Contact us via email, post or by telephone.
• Return the products to us in their original packaging within 30 days of receipt.
• Return goods in a new and unused condition, together with a copy of your original receipt.
• We recommend that all items returned to us to be sent by Royal Mail special delivery, with insurance paid, or alternative collection can be arranged.
• If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
• Please return the goods to: The Footstool Workshop Ltd, Unit 11 St Davids Industrial Estate, Blackwood, Gwent, NP12 3SW.
• In the event of a refund being issued, this will be done on receipt of the goods in their original packaging and in an unused condition.

 This returns policy does not affect your statutory rights.